Privacy Policy

Introduction

At DiscordGate, we take the protection of your personal data very seriously. This privacy policy explains the information we collect, how we use it, and the measures we take to protect it. By using our website discordgate.com, you agree to the practices described in this policy.

Information Collection

We collect various types of information to enhance your user experience and efficiently provide our services:

• Personal Information: Discord profile, including email address, required for credit purchases via Stripe.
• Technical Information: IP address, browser type, operating system, pages visited, and time spent on our site.
• Usage Information: Data related to the use of our services, including credits purchased and used, as well as prompts entered to generate Discord messages and rules.

Our artificial intelligence tools, including those used for content generation, are powered by OpenAI. The information provided in these prompts may be processed by OpenAI models to improve the relevance and quality of the results generated. However, this data is anonymized and not linked to your personal information. OpenAI also commits to complying with GDPR data protection standards.

Use of Information

The information collected is used for:

• Providing and improving our services.
• Processing payments and managing financial transactions.
• Understanding service usage through statistics.
• Analyzing user prompts to improve the service, using OpenAI's artificial intelligence capabilities to generate relevant and high-quality content.
• Communicating with you regarding updates, special offers, and account-related information.
• Complying with legal and regulatory obligations.

Sharing of Information

We are committed to protecting the confidentiality of your personal information. However, in certain specific cases, we may share your personal data with third parties in the following situations:

• Service Providers: We share your information with third parties acting as service providers to help us offer and improve our services. These third parties include, but are not limited to, payment processors like Stripe that securely handle your financial transactions, data hosting services, analytics tools, and content management platforms. These providers are required to process your data only under our instructions and in compliance with applicable data protection laws.
• Legal Obligations: We may also disclose your information if we are legally required to do so to comply with laws, regulations, judicial proceedings, or government requests, for example, in the context of an investigation or legal procedure. This disclosure may be necessary to protect our rights, ensure the safety of our users, or respond to legitimate requests from government authorities or regulators.
• Business Transactions: If we are involved in a merger, acquisition, asset sale, or other similar business transaction, your personal information may be transferred as part of this transaction. We will notify you through our website or another appropriate channel before your data is transferred and becomes subject to a different privacy policy.

Data Retention

Data from connected users is retained as long as they use the service. For users inactive for 3 years, an email alert is sent to notify of account anonymization and the unlinking from Discord. If the user reconnects after this period, they will start with a new profile.

Data Security

Protecting your data is a priority for us. Currently, we use basic security measures to protect information such as your Discord profiles, email addresses, and data related to your Discord servers. These measures include secure login protocols and limited access controls to sensitive information.

However, we recognize the need to improve these security systems, especially in light of growing data protection threats. We are committed to implementing additional security measures in the future, such as data encryption, continuous monitoring of suspicious activity, and regular security audits to ensure the confidentiality and integrity of your information.

In the event of a data breach that compromises your personal information, we commit to informing you within 72 hours, in accordance with GDPR. We will also take all necessary measures to mitigate the effects of this breach and protect your data.

Cookies and Similar Technologies

Our site does not use any cookies directly to track your activities for marketing or advertising purposes. However, we use certain essential technologies to ensure the proper functioning of the site and improve your user experience.

• Functional Cookies: These cookies are necessary for the proper functioning of the site, such as managing logins and user preferences. They are essential for enabling certain basic features, like account access.
• Anonymous Statistics: We use Plausible, an open-source and privacy-respecting tool, to collect anonymous statistical data on site traffic. Plausible does not place cookies in your browser and does not collect any personally identifiable data. This allows us to track global usage trends without compromising your privacy.

We are committed to respecting your privacy by limiting the use of invasive technologies while continuously improving our services and data security.

User Rights

In accordance with the General Data Protection Regulation (GDPR), you have several rights regarding your personal information, including:

• Right of Access: You have the right to request a copy of the personal information we hold about you.
• Right to Rectification: You may request to correct inaccurate or incomplete information about you.
• Right to Erasure: You can request the deletion of your personal data, notably through your Discord account or by contacting us.
• Right to Restriction of Processing: You can request the suspension of the processing of your personal data in certain situations, such as when you dispute the accuracy of your data.
• Right to Data Portability: You have the right to request to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit it to another data controller.
• Right to Object: You may object at any time to the processing of your personal data for legitimate reasons unless such processing is necessary to fulfill our legal or contractual obligations.
• Right to Withdraw Consent: If the processing of your personal data is based on your consent, you can withdraw that consent at any time.
• Right to Lodge a Complaint: If you believe your rights have not been respected, you have the right to file a complaint with the relevant data protection authority.

To exercise these rights, please log in with your Discord account or contact us through the website. We will make every effort to respond to your request as soon as possible, in accordance with the applicable regulations.

International Transfers

Your personal data may be transferred and processed outside your country of residence, particularly when we rely on third-party services. These transfers are made in compliance with applicable laws and with appropriate safeguards to protect your personal information.

For example, we use Stripe to process payments. Stripe is a company based in the United States, and as such, your data may be transferred and stored on servers located in the United States. Stripe adheres to legal data protection frameworks like GDPR and implements standard contractual clauses approved by the European Commission for data transfers.

User data is primarily hosted on reliable and secure European cloud solutions. We ensure that these services comply with legal data protection requirements. Under no circumstances are your data shared or sold to third parties for commercial purposes without your explicit consent.

If data transfers outside the European Economic Area (EEA) occur, we will implement additional measures, such as agreements based on the European Commission's standard contractual clauses, to ensure the protection of your data.